At Foresite Logistics ("we," "our," or "us"), we are committed to protecting the privacy of our customers, partners, and visitors to our website. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. Collection of Personal Information

We may collect personal information from you when you interact with us, including but not limited to:

• Your name
• Contact details (email, phone number, address)
• Delivery information (addresses, parcel contents, etc.)
• Payment details (credit card information, billing address)
• Business details (if applicable)
• Any other information you provide to us directly or indirectly

We may collect this information when you:

• Place an order for our services
• Contact us via email, phone, or through our website
• Sign up for newsletters or marketing communications
• Engage with us through social media or customer feedback
• Visit our website (we may collect usage data via cookies and analytics tools)

2. Use of Personal Information

We use the personal information we collect for the following purposes:

• To provide and deliver our courier and logistics services
• To process payments and issue invoices
• To manage bookings and customer interactions
• To communicate with you regarding your deliveries, account, or service inquiries
• To improve our services and user experience on our website
• To provide marketing and promotional material (with your consent)
• To comply with legal and regulatory obligations

3. Disclosure of Personal Information

We may share your personal information with third parties in the following circumstances:

• Service Providers: We may share information with our subcontractors, delivery drivers, and business partners to complete your deliveries or provide other logistics services.
• Payment Processors: When you make a payment, your details are shared with trusted third-party payment processors.
• Legal Compliance: We may disclose your personal information to comply with legal obligations, court orders, or in response to lawful government requests.
• Business Transfers: In the event of a merger, sale, or business transfer, we may disclose your personal information as part of that transaction.

We will never sell or rent your personal information to third parties for marketing purposes.

4. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our security measures include:

• Secure servers
• Encryption of sensitive data (such as payment information)
• Restricted access to personal information on a need-to-know basis
• Regular security reviews and updates

However, please note that no method of electronic transmission or storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

5. Cookies and Website Tracking

We may use cookies and other tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device to track your preferences and interactions with our site. We use this information to:

• Improve website functionality and user experience
• Analyse website traffic and user behaviour
• Provide relevant advertisements

You can control cookie settings in your browser, but please note that disabling cookies may affect the functionality of our website.

6. Marketing and Communications

With your consent, we may send you marketing materials, newsletters, and promotional offers. You can opt out of receiving these communications at any time by clicking the "unsubscribe" link in any email or by contacting us directly.

7. Accessing and Correcting Your Personal Information

You have the right to access and correct the personal information we hold about you. To request access or corrections, please contact us using the details provided below. We may require proof of identity before processing such requests.

We will respond to your request within a reasonable timeframe, typically within 30 days.

8. Overseas Disclosure

In some cases, we may disclose your personal information to overseas recipients, such as third-party service providers located outside Australia. When this occurs, we take reasonable steps to ensure that these providers comply with Australian privacy laws or similar safeguards.

9. Retention of Personal Information

We will retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Once your personal information is no longer needed, we will securely delete or anonymise it.

10. Changes to this Privacy Policy

We reserve the right to amend this Privacy Policy at any time. Any changes will be posted on our website, and the updated policy will be effective as of the date specified. We encourage you to review this policy periodically to stay informed of how we protect your personal information.

11. Complaints and Contact Information

If you believe that we have breached the Australian Privacy Principles or if you have any concerns about how we handle your personal information, you can contact us using the details below. We will investigate your complaint and respond promptly.

• Email: support@foresitelogistics.com.au
• Phone: 03 9969 2360 / 0494 343 100

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Office of the Australian Information Commissioner (OAIC)

Website: www.oaic.gov.au

Phone: 1300 363 992

Email: enquiries@oaic.gov.au